Returns & refunds

If we ship the wrong item from our US warehouse, a vial arrives broken, the paperwork does not match the lot, or the carrier confirms the package is lost, we replace it or refund it within 30 days of delivery.

Email [email protected] with the order number and photos within 48 hours of delivery for damage, shortage, or a wrong vial.

Research materials that were correctly shipped, with an intact seal, are not returnable. Opened lyophilized vials cannot be restocked.

If a replacement or refund is due, it is arranged on WhatsApp or by email. This site does not take card payments.